Terms of Service

Last updated: 20 October 2026. Effective date: 20 October 2026.

These Terms of Service (“Terms”) govern your access to and use of Ad Localizer, including the website at ad-localizer.com and the localization studio it links to (together, the “Services”), operated by Conversion Design d.o.o., Ljubljana, Slovenia (“Ad Localizer”, “we”, “us”, “our”). By creating an account, accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you accept these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind it, and “you” refers to that entity.

1. Definitions

1.1 “Account” means the user profile you create to access the Services.

1.2 “Customer Content” means everything you upload or enter into the Services, including images, videos, audio, voice recordings, scripts, glossaries, pronunciations, brand assets and instructions.

1.3 “Output” means the localized, resized, dubbed, subtitled or otherwise adapted versions of your Customer Content that the Services produce for you, including translated text, voiceovers, cloned or designed voices used in them, subtitles and lip-synced video.

1.4 “Credits” means the units consumed when the Services generate Output. The current price of each operation in Credits is shown on the pricing page and in the studio before you start a job.

1.5 “Subscription” means your paid plan, which gives access to the Services and a monthly allocation of Credits for the billing period you pay for.

1.6 “Speaker” means any person whose voice, face or likeness appears in Customer Content or is used to create Output.

2. Licence

2.1 Licence grant. Subject to these Terms and payment of all fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services during your active Subscription.

2.2 Restrictions. You must not, and must not allow anyone else to: (a) reverse engineer, decompile or try to derive the source code, models, prompts or system design of the Services; (b) use the Services or Output to build, train or improve a competing product or AI model; (c) resell, sublicense, rent or distribute access to the Services; (d) get around usage limits, caps or security measures; (e) access the Services by automated means beyond their normal use; (f) remove or alter any proprietary notice or content credential.

2.3 Reservation of rights. All rights not expressly granted are reserved by us and our licensors. You acquire no ownership of the Services or the technology behind them.

3. Your Account

3.1 Accurate information. Give accurate and complete information when you register and keep it up to date.

3.2 Security. Keep your credentials confidential. You are responsible for all activity under your Account. Tell us at once at support@ad-localizer.com if you suspect unauthorised access.

3.3 One person per Account. Do not share credentials or run several Accounts to get around fees, limits or first-payment bonuses.

3.4 Cancelling. You can cancel your Subscription at any time from your Account or by writing to support@ad-localizer.com. Cancellation takes effect at the end of the period you have paid for.

4. Plans, Billing and Credits

4.1 Plans and prices. Current plans and prices are shown on the pricing page. Prices are in euros and exclude VAT and other taxes, which are added where they apply. We may change prices for future billing periods with at least thirty (30) days’ notice.

4.2 Renewal. Subscriptions renew automatically at the end of each billing period at the then current price unless you cancel before the renewal date. The renewal is charged to your payment method on file.

4.3 Longer billing cycles. Where a billing cycle longer than one month is offered and you choose it, you commit to that whole period. You may upgrade during it; a downgrade or a shorter cycle takes effect at the next renewal.

4.4 Plan changes. Upgrades apply immediately, with a prorated charge for the difference. Downgrades take effect at the end of the current paid period.

4.5 Payment. Payments are processed by Stripe. You authorise us and our payment processor to charge your payment method for all fees due. If a payment fails, we may suspend access until it is settled.

4.6 Credit allocation. Each Subscription adds its monthly Credits to your Account at the start of each monthly cycle.

4.7 Rollover. Credits you do not use in a monthly cycle roll over and stay available while your Account is active. Where an Account has no login or generation activity for twelve (12) consecutive months, we may, after reasonable notice, expire unused Credits to the extent the law allows.

4.8 Additional Credits. Where we offer one-time Credit purchases, those Credits do not expire while your Account is active.

4.9 Order of use. Credits from the current monthly allocation are used first, then rolled-over and purchased Credits.

4.10 Failed jobs. When a video render fails, the Credits charged for it are returned automatically. You can report a problem with an image version from its preview, and we review each report.

4.11 Bonuses and promotions. First-payment bonus Credits are granted once, with the first paid invoice of a first-time paying customer, and apply to a single Subscription. Promotions and discount codes follow the rules stated with them and cannot be combined unless stated.

4.12 No cash value. Credits have no cash value, cannot be exchanged for money except as part of a refund under Section 5, and cannot be transferred between Accounts.

5. Refunds

5.1 Refund of 50%. You may request a refund of fifty percent (50%) of a subscription payment if: (a) you ask within thirty (30) days of the charge, whether for a first payment or a renewal; (b) you ask by email as described in Section 5.5; (c) your Account is in good standing; and (d) it is your first refund request for that billing period. The refund is calculated on the price you actually paid, after any discount.

5.2 What happens to the Account. When a refund is approved, the Subscription ends at the time of the refund, unused Credits from that period’s allocation are forfeited, and recurring billing stops. Purchased Credits and Credits that had already rolled over stay on the Account.

5.3 Abuse. We may decline a refund, refund part of it, or offer Credits instead where: (a) more than half of the period’s Credits were used before the request; (b) the Account shows repeated subscribe-and-refund cycles, several Accounts with one payment method or person, or unusual generation volume just before the request; (c) the payment was already refunded or charged back; (d) the request relates to a breach of these Terms; or (e) we have reasonable grounds to suspect fraud.

5.4 Not refundable. One-time Credit purchases, subscription payments more than thirty (30) days old, fees paid by an Account suspended or terminated for breach of these Terms, and taxes or third-party charges are not refundable, except where mandatory law requires.

5.5 How to ask. Email support@ad-localizer.com with your Account email, the invoice reference and the date of the charge. We answer within five (5) business days, or fifteen (15) where a manual review under Section 5.3 is needed. Approved refunds are paid to the original payment method within ten (10) business days.

5.6 EU consumers. If you buy as a consumer in the European Union, you may have a statutory right to withdraw within fourteen (14) days of your first purchase. By starting to use the Services within that period, you ask for immediate performance and acknowledge that the right is lost once the service has been fully performed. This right applies in addition to Section 5.1 and does not apply to business customers.

5.7 Chargebacks. Before you open a chargeback, contact us and give us a reasonable chance to resolve the issue. A chargeback opened without doing so, or where these Terms provide no refund, may lead to suspension of the Account and recovery of the chargeback fees.

6.1 Consent is required. You may only keep a Speaker’s original voice, clone a voice from a recording, or lip-sync a Speaker’s face if that Speaker has agreed to it, and you have every right needed to use their voice and likeness that way, for the markets and uses you intend.

6.2 Your confirmation. Before a voice is cloned, the studio asks you to confirm that consent. We record the statement you confirmed, its version, the time and your Account. You must keep your own record of the Speaker’s consent and give it to us on request.

6.3 Withdrawal. If a Speaker withdraws consent, stop using Output in their voice where the law requires, and delete the voice from your Account. We may delete a voice, or suspend its use, when a Speaker or their representative credibly tells us they did not agree to it.

6.4 No impersonation. You must not use the Services to imitate a person who has not agreed to it, to make anyone appear to say something they did not agree to say, or to mislead viewers about who is speaking.

7. Acceptable Use

You must not use the Services to create, upload or distribute content that:

  • infringes copyright, trademarks, publicity or privacy rights, or other rights of anyone else;
  • is unlawful, defamatory, harassing, hateful or discriminatory;
  • sexualises minors or depicts sexual content without the consent of the people shown;
  • deceives people about products, prices, health, finance or the identity of the advertiser, or breaks advertising, consumer protection or sector rules that apply to you;
  • is designed to mislead voters or to impersonate public authorities or officials;
  • contains malware or is meant to compromise systems or accounts.

We may suspend, restrict or terminate an Account, with or without notice, where we reasonably believe it breaks this Section, Section 6 or the law, or puts others at risk.

8. Customer Content and Output

8.1 Your content stays yours. You keep all rights in your Customer Content. You confirm that you own it or have every right, licence and consent needed to upload it and to have it localized, including the consent of every Speaker.

8.2 Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and modify Customer Content only as needed to provide and support the Services for you, to keep them secure, and to comply with the law. Our service providers process it on our behalf for the same purposes.

8.3 Output is yours. Subject to payment of the applicable fees and these Terms, we assign to you any rights we have in Output created for your Account, to the extent the law allows. Output may not be protected by copyright in every country, and similar output may be produced for other users.

8.4 No training on your content. We do not use your Customer Content or Output to train AI models. We may use aggregated measurements that identify no one, such as how long translated lines run in each language, to improve the Services.

8.5 Review before use. AI output can contain errors in translation, timing, pronunciation, layout or lip movement. You are responsible for reviewing Output before you publish it, including: (a) the accuracy of translated claims, prices, offers and product details; (b) compliance with the policies of the platforms you advertise on; (c) compliance with the advertising, consumer protection and sector rules that apply to you; and (d) any duty to disclose that content was artificially generated or manipulated.

8.6 Storage. An uploaded source video is kept for thirty (30) days; after that the versions you made remain available, but new versions need a fresh upload. Other Customer Content and Output are kept while your Account is active and deleted when you delete them or close your Account, as described in the Privacy Policy.

9. Data Protection

9.1 We process personal data as described in the Privacy Policy.

9.2 Where Customer Content contains personal data of other people, such as the voices and faces of Speakers, you are the controller of that data and we process it on your behalf as your processor, under these Terms and the Privacy Policy. A data processing agreement is available on request from privacy@ad-localizer.com.

9.3 We comply with the General Data Protection Regulation and the Slovenian Personal Data Protection Act (ZVOP-2).

10. Disclaimers

10.1 TO THE EXTENT THE LAW ALLOWS, THE SERVICES AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10.2 WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE OR COMPLIANT WITH ANY RULE OR PLATFORM POLICY, OR THAT IT WILL PRODUCE ANY COMMERCIAL RESULT, SUCH AS A HIGHER CLICK-THROUGH RATE OR A LOWER COST PER ACQUISITION.

11. Limitation of Liability

11.1 TO THE EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFIT, REVENUE, BUSINESS, GOODWILL OR DATA, ARISING FROM THESE TERMS OR THE SERVICES.

11.2 OUR TOTAL LIABILITY ARISING FROM THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

11.3 Nothing in these Terms limits liability that cannot be limited by law, including liability for intent, gross negligence or personal injury.

12. Indemnity

You will defend, indemnify and hold us harmless from claims, losses and costs, including reasonable legal fees, arising from: (a) your Customer Content, including any claim by a Speaker; (b) your use or publication of Output; (c) your breach of these Terms; or (d) your violation of any law or third-party right.

13. Suspension and Termination

13.1 By you. You may close your Account at any time. Closing it does not entitle you to a refund except under Section 5.

13.2 By us. We may suspend or terminate your access at once for breach of these Terms, non-payment, suspected fraud or abuse, or a risk to the security of the Services, or for any reason with thirty (30) days’ notice by email.

13.3 Effect. On termination your right to use the Services ends, your Customer Content and Output are deleted as described in the Privacy Policy, and fees paid are not refundable except under Section 5. Provisions that by their nature should survive termination, including Sections 6, 8, 10, 11, 12 and 14, survive.

14. General

14.1 Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Services.

14.2 Changes. We may update these Terms. We will tell you about material changes by email or in the Services at least fourteen (14) days before they take effect. If you do not agree, cancel your Subscription before then.

14.3 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or a successor.

14.4 Severability and waiver. If a provision is found unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it.

14.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party providers.

14.6 Governing law and courts. These Terms are governed by the laws of the Republic of Slovenia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Ljubljana have exclusive jurisdiction. This does not affect the mandatory consumer rights of your country of residence in the EU.

14.7 Language. These Terms are written in English. A translation is for convenience only.

15. Contact

Conversion Design d.o.o., Ljubljana, Slovenia